At the end of the EV Charging Session, Total Payable Amount for EV Charging will be collected by the ChargeSol and remaining additional paid amount shall be refunded to EV User’s Wallet. ChargeSol shall provide a receipt of the Total Payable Amount for EV Charging by You at the end of the EV Charging Session.
All applicable taxes in respect of the Service Charge, Cancellation/Reschedule Fee shall be borne and payable by You to the ChargeSol, as the case may be.
You shall choose to pay for the Service Fee by either of the following four methods:
ChargeSol offers You the facility of making an online payment through an E-Wallet powered by a third party payment processor (“Payment Processor”). E-Wallet amount will not be applicable on bookings made through the phone or while the user is not logged into his/her Account on the Site. The processing of payments, in connection with Your use of the E-Wallet will be subject to the terms, conditions, and privacy policies of the Payment Processor that ChargeSol engages for the purpose. ChargeSol will not be responsible for any errors by the Payment Processor in any manner.
Total EV Charging Service Fee shall be effected using the services of an entity providing payment gateway/processor services (“PG”), authorized by ChargeSol. Such PG may either be ChargeSol or any of its affiliates or partners or unrelated third parties. You agree and undertake to share relevant payment details including credit/debit card details (Card Details) with the PG for the successful completion of payment towards Total EV Charging Service Fee to ChargeSol and authorize the PG to complete such transactions. In this respect, it is clarified that all PGs whose services are utilized for the purposes of the Site and/or Application and/or Services shall be PCI-DSS (Payment Card Industry – Data Security Standard) compliant. Your authorization permits the PG to debit or credit the bank account associated with Your payment details. Your authorization further permits the PG to use Your Card Details for the processing of transactions initiated by You at any of ChargeSol’s affiliates. Your authorization will remain in effect as long as You maintain an Account with Us. In the event You delete Your Card Details with the PG or if You delete Your Account, the PG will not process any further transactions initiated by You at the Site or Application and at the sites of any of ChargeSol’s affiliates. Your authorization under this clause is subject to any other terms and conditions of the PG.
Payment initiated for EV charging session through Net Banking/Credit Card/Debit Card, on successful transaction shall be first credited to ChargeSol Wallet and then shall process for payment further. Amount received from Offers and Referrals, any Refundable amount shall be credited to Wallet only. Wallet amount shall be used only for EV Charging Service payment.
Any payment related issue, except when such issue is due to an error or fault in the Site, shall be resolved between You and the Payment Processor. ChargeSol shall not be responsible for any unauthorized use of Your E-Wallet during or after availing the Services on the Site.
*Applicable for Public/Commercial Charge Spots/Stations You agree and acknowledge that you may cancel/reschedule your booking for an EV at any point of time subject to a Cancellation/Reschedule Fee as explained below:
You shall be notified of the applicable Cancellation/Convenience Fee in advance whenever you attempt to cancel/reschedule a booking service request. The notification shall be on the Application and/or the Site. Cancellation rate will be modified time-to-time.
Cancellation/Convenience Fee will be charged:
No Fee for rescheduling the booking.
On Rescheduling booked time slot, Charging Rate Change may apply as per the new rate if defined as per the schedule.
If booking cancellation is done by ChargeSol Admin or Charge Spot/Station Owner in case Charge Spot/Charging Station is under maintenance or Out of Service, No Cancellation Fee will be charged and full paid amount shall be refunded.
Once you request the cancellation of your booked time slot(s), it will take approximately 24/48 hours to process the refund. You will be notified of the same by email/SMS.
If you have cancelled your booking and the cancellation request has been successfully processed, for any payments made for that booking using our payment gateway, amount will be refunded and credited to ChargeSol wallet. For the refund, the processing time will be 24 hours.